Refund policy

If a product you have purchased through All World Shops is received in a condition that is either faulty or damaged, you must file a return claim with an attached photograph of the product concerned by emailing customerservice@allworldshops.com within 24 hours after item is received. A return authorization number (RA) will be allocated and the faulty goods can then be returned. The following options will be made available;

Replacement: If a replacement is required, All World Shops will send the product immediately, subject to availability.

Product swap: All World Shops may recommend an alternative product and give the option to swap the product with another of equal value

Refund:  If a refund is required and applicable it will be provided according to the original payment made by you.

You agree that all product returns will not be accepted due to change of mind and that once your order has been delivered you acquire all ownership of all items.  

You also agree that All World Shops will not be responsible for any damage inflicted on the items after delivery unless it is due to a manufacturing fault and is covered under warranty.   

To start a return, you can contact us at customerservice@allworldshops.com. Please note that returns will need to be sent to the following address: Unit 2 / 716 Great South Road, Penrose, Auckland 1061 New Zealand

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@allworldshops.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@allworldshops.com.

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